At Major Healthcare, we provide safe, compassionate and person-centred complex care for children, young people and adults with a wide range of assessed health, clinical and support needs.
We understand that living with complex needs can present unique challenges for individuals and their families. Our Holistic approach is centred on providing skilled, responsive and person-centred care that promotes safety, dignity, independence, choice and overall wellbeing.
Every package of complex care and support is tailored around the individual, considering their assessed needs, health requirements, routines, preferences, communication style and desired outcomes.
Supporting people with complex needs
Complex care requires more than meeting individual care needs. It requires understanding the person, their preferences, routines, communication needs and what matters to them.
Complex Medical Conditions
Providing person-centred care and support for individuals with complex needs and specialist support requirements
Respiratory & Clinical Support
Supporting individuals with assessed respiratory and health support needs, where staff have the appropriate training, competency and authorisation
Neurological & Seizure Support
Providing care and support for individuals with neurological conditions, acquired brain injury and seizure-related needs, in line with their assessed needs and agreed care plan
Nutrition & Feeding Support
Supporting individuals with nutrition, hydration and everyday care needs.
Physical Disabilities, Behaviour & Communication Needs
Supporting individuals with physical disabilities, mobility needs, communication needs and emotional or behavioural support needs
Specialised care with a personal approach
Complex care is about providing safe, skilled and highly personalised support for individuals with more advanced, specialist or multiple health and care needs.
Our approach is designed to help people remain as independent as possible while managing risks, maintaining wellbeing and supporting the best possible quality of life.
Before care begins, we take time to understand each individual’s:
Complex health and clinical needs
Daily living requirements
Specialist support needs
Mobility, moving and handling requirements
Behavioural, sensory or communication needs
Routines, preferences and what is important to them
Desired outcomes and goals
Family circumstances and existing support networks
Current involvement from health and social care professionals
This information helps us develop a detailed, person-centred care and support plan, supported by appropriate risk assessments, specialist guidance and individual protocols where required. We ensure the support provided reflects the person’s assessed needs and identifies any specific training, competencies or clinical oversight needed for staff involved in their care.
Our care and support teams work collaboratively with individuals, families, representatives, commissioners and relevant health and social care professionals to provide safe, consistent and responsive complex care. Where needs change, support is reviewed and adapted to ensure it continues to remain appropriate, effective and centred around the individual.
Clinical & Health Support
Our trained care and support staff may support with a range of assessed health and care needs, where they have the appropriate training and competency, including:
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Support with nutrition and hydration
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Monitoring, recording and reporting changes in health and wellbeing
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Following individual seizure management and emergency protocols
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Supporting individuals with established health routines and specialist equipment
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Supporting attendance at health appointments and communication with relevant professionals
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Recognising deterioration or changes in presentation and escalating concerns appropriately
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Delegated healthcare tasks, such as enteral feeding or specific respiratory support, where formally agreed, appropriately delegated and staff have been trained and assessed as competent
Working alongside Healthcare Professionals
Complex care requires collaboration.
We work closely with individuals, families, representatives and relevant health and social care professionals, including:
District Nursing Teams ✔
Hospitals ✔
Abbott Nurses ✔
Case Managers ✔
Healthcare Specialists ✔
Commissioners ✔
By working together, we support effective communication, continuity of care and appropriate responses when needs, risks or circumstances change.
Safe, skilled and responsive support
Quality & Safety
Our care and support staff are carefully selected through robust recruitment and suitability checks, including enhanced DBS checks, and receive the training and support needed to provide safe, compassionate care.
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Specialist Training
Staff receive training relevant to the needs of the people they support, including package-specific training and competency assessments where required.
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Ongoing Review
Care and support plans, risk assessments and support arrangements are regularly reviewed to ensure care remains safe, appropriate and responsive as the individual’s needs and circumstances change.
Promoting Independence and Quality of Life
Complex needs should not be a barrier to living a meaningful and fulfilling life. At Major Healthcare, our aim is to support people to:
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Exercise choice and have greater control over their daily lives
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Maintain meaningful relationships and important connections with the people who matter most to them
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Access their communities and take part in meaningful activities, opportunities and experiences.
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Develop confidence, promote wellbeing and build greater independence
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Build and maintain independence in ways that reflect their abilities, goals and individual circumstances.
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Work towards and achieve personal goals and meaningful outcomes
Through person-centred care and support and positive risk-taking we help individuals exercise choice, maintain independence and experience greater wellbeing.
Funding and referrals
Major Healthcare works with a range of funding arrangements, including:
Local Authorities ✔
NHS Integrated Care Boards ✔
NHS Continuing Healthcare ✔
Case Managers ✔
Direct Payments ✔
Personal Budgets ✔
Self-Funding ✔
Joint Health and Social Care Funding ✔
Not sure where to start? Our team can help guide you through the process.
